I got a comment from my The Sandwich Guy Incident post that I did yesterday. The folks from the mentioned food establishment released a statement regarding the incident. To give the other side of the story, I am posting their official statement here:
This is our official statement:
The Sandwich Guy abides by the high standards of the food industry in sanitation and food handling. All its branches have an open kitchen and are designed primarily for customers to view the preparation of their sandwiches from start to finish. All its crew inside the kitchen wear aprons and hairnets. When the crew handles food, they wear food grade gloves. All the crew has passed the training for the sanitation and food handling as upheld in the food industry and approved by the franchisor.
The ingredients of the country tuna sandwich include cucumbers, tomatoes and lettuce which are vegetables with high water content. If these vegetables come in contact with freshly grilled warm wheat bread, it will give off some of its water content. Mr. Leovic P. Pablo states in his email that it was a colorless liquid that he found on his sandwich, the same colorless liquid which a cut cucumber, tomato or lettuce will give off when exposed to a warm surface such as a freshly grilled wheat bread, which we already explained to him.
The major allegations of Mr. Leovic P. Pablo in his email blast against The Sandwich Guy are false. We have always been available to meet with him to try to address this issue in a professional way but after his email blast, we have no choice but to file legal charges against him.
To all our valued customers, we thank you for your continued patronage. We assure you that we are serving fresh and healthy food that you have been enjoying in the same high standards of sanitation and food handling upheld in the food industry. Thank you very much.
I wanted to check if the comment was legit, but upon checking their official website, there is also an official statement there (same contents) so I decided post it here.
The Sandwich Guy posted their official statement regarding this incident. You can read it on their website: The Sandwich Guy Official Statement.
Feel free to leave some comments at the end of this post (just be reminded to check out my comment policy first OK?).